Privacy Policy
Last updated: May 2026
1. Who We Are
BigBlue Surf Experience is a surf travel operator based in Taghazout, Morocco. Our address is Ruelle Mhand Idir - N 8, Taghazout, Agadir MA 80022. Contact: info@bigbluesurf.com.
2. What Data We Collect
When you use this website or make a booking, we may collect:
- Name, email address, phone number
- Booking details (dates, package, stay type)
- Payment information (processed securely via Bookinglayer — we do not store card details)
- Communication records (contact form submissions, emails)
- Usage data (pages visited, browser type, IP address via analytics)
3. How We Use Your Data
- Process and manage your bookings
- Communicate with you before, during, and after your stay
- Respond to enquiries and contact form submissions
- Send relevant updates about your booking (not marketing unless you opt in)
- Improve the website and our services
4. Legal Basis for Processing
We process your personal data on the following legal bases: performance of a contract (to fulfil your booking), legitimate interests (to operate and improve our services), and consent (where you have opted in to marketing communications).
5. Cookies
This website uses cookies for analytics and to remember your preferences. You can accept or decline non-essential cookies via the cookie banner on your first visit. Essential cookies cannot be declined.
6. Third-Party Services
- Bookinglayer — booking and payment processing
- Google Analytics — anonymised website usage analytics
- WhatsApp / Meta — if you contact us via WhatsApp
7. Data Retention
We retain booking-related data for 5 years for accounting and legal compliance. Contact form data is retained for 12 months. You may request deletion at any time.
8. Your Rights
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict processing
- Data portability
To exercise these rights, contact: info@bigbluesurf.com
9. Contact
Questions about this policy? Email info@bigbluesurf.com or write to us at the address above.